# Customizing a Chiropractic Clinic's Web Reservation Management System from External Services to In-House

Before

There was an existing reservation system (external SaaS) incurring over ¥10,000 monthly in running costs, with inadequate direct booking flows from Google Maps and LINE. The clinic faced the challenge of low direct access numbers from patients.

Solution

We built a custom system that includes menu management, business hours and holiday settings, reservation ledger, patient-facing web booking form, reservation confirmation and reminder emails, appointment blocking, and self-cancellation functionality. We also streamlined the customer journey by embedding reservation URLs in Google Maps and LINE.

After

Reduce monthly operational costs. Maintain your own branded booking page while establishing booking channels from Google and LINE.

Key features

• Menu Management
• Business Hours & Holiday Settings
• Reservation Ledger
• WEB Reservation Form
• Booking Confirmation & Reminder Email
• Self Cancel